Veterinary Receptionist / Client Service Representative

About this role

Arlington Heights Animal Hospital is seeking an outgoing Veterinary Receptionist to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation:

• Compensation: $16-$20 per hour, for each hour worked
• This can be a full or part-time position, with a 4/10 schedule and availability needed Monday-Friday and rotating Saturdays.

Full-Time Benefits Package*

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum Qualifications and Skill Set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following

skills

- Exceptional verbal and written communication skills

• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations

- Strong organizational and time management skills

• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods
• Why Choose Arlington Heights?

Arlington Heights Animal Hospital is a family-owned, AAHA-accredited veterinary practice that has proudly served the Fort Worth community since 1980. Our collaborative 7-doctor team provides high-quality care for dogs, cats, rabbits, and guinea pigs, combining advanced medicine with a compassionate, client-focused approach.

We proudly serve pets and families throughout Arlington Heights, the Cultural District, Downtown Fort Worth, Ridglea, Ridgmar, Rivercrest, Westover Hills, Westworth Village, and surrounding communities.

As a full-service hospital, we offer comprehensive medical, surgical, dental, and preventative care, while our on-site boarding, grooming, daycare, and play care facility, The Retreat, allows us to provide an exceptional continuum of care for our patients and their families.

We're committed to helping our team members grow and succeed. From veterinary-focused continuing education and ACT online training to opportunities for advancement, annual stay interviews, and compensation growth discussions, we invest in your professional development and long-term career satisfaction.

If you're looking for a hospital where you'll be supported by an experienced team, practice high-quality medicine, and build meaningful relationships with clients and their pets, Arlington Heights Animal Hospital offers the culture, resources, and stability to help you thrive.

#Li-Kb2

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location.

A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16—$20 Usd

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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