Technical skills

Technical writing

About this role

NSRC Support

 Raise a Suspicious Activity Report (SAR) on all suspected mule RHB account reported by BNM NSRC Floor Manager.

 Update and compile daily cases reported by BNM NSRC Floor Manager for record keeping and statistical reporting.

 Follow up with PDRM on customer complaint with regard to account blocking / Orders.

 Perform tagging uplifting upon confirmation from relevant parties / e-FSA.

 Respond on Branch / CCC / CA / GL Team’s queries related to NSRC

Online Banking and Scam Handling

 Perform recovery of funds for RHB and OFI victims

 Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks

 Conduct Investigation on reported fraud cases and conclude cases timely

 Data inputting, data maintenance and update of Loss Data Collection and Suspicious Activity Report when necessary.

 Preparation / review fraud investigation documentation

 Identify fraudulent transactions and cancel them from further processing

 Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc)

 Advice branches on action to be taken for scam related matters