Collections Agent

About this role

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.

Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.

Job Title: Collection Agent

Location: Lekki Phase 1 (Onsite)

Employment Status: Outsourced

Roles & Responsibilities

The Collections Agent is responsible for managing delinquent loan accounts and recovering outstanding payments through structured customer engagement across approved communication channels. The role focuses on early-stage and mid-stage arrears management, ensuring high recovery rates while maintaining compliance with internal policies and regulatory guidelines.

• The officer is expected to meet daily productivity and recovery targets while delivering professional and compliant customer interactions.
• Manage an assigned portfolio of delinquent loan accounts and initiate timely follow-up on overdue payments.
• Contact customers via approved communication channels to negotiate repayment and secure commitments.
• Accurately document all customer interactions, agreements, and case updates in the system.
• Monitor and follow up on Promise-to-Pay (PTP) commitments to ensure conversion and reduce rollovers.
• Escalate high-risk or unresolved accounts in accordance with internal recovery and escalation policies.
• Meet daily, weekly, and monthly recovery and productivity targets.
• Ensure compliance with regulatory guidelines, call frequency rules, and internal collections policies.
• Maintain professional conduct and deliver customer-focused communication at all times.

Requirements

• 1–2 years’ experience in loan collections, credit control, or call center operations (preferred).
• Strong negotiation, persuasion, and objection-handling skills.
• Excellent verbal communication and interpersonal skills.
• Experience working with CRM, loan management, or call management systems is desirable.
• Ability to follow structured workflows and operating procedures.
• Good attention to detail.
• Customer-focused, professional, and resilient under pressure.
• Willingness to support different operational functions as required.
• High level of integrity and confidentiality when handling customer data.
• Preferred candidate must reside around the environs of Lekki Phase 1.
• What we can offer you

Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
• What to expect in the hiring process
• A preliminary phone call with the recruiter.
• An interview with the operations lead.
• A behavioural and technical interview with the business lead.
• Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.