Customer Success Advocate

About this role

About Us

Our mission is simple: we want to set people free to do meaningful work. People love our software--and it turns out that people love working here too. We've been recognized as a "Best Company to Work For," and we're proud of our team for receiving awards for workplace effectiveness and flexibility.

What You'll Do

Our Customer Success Reps (we also call them Support Heroes!) support our customers in making a silky-smooth transition to our software platform--but, this isn't your average customer service job:

• This is a full-time position, 6 AM to 3 PM, 7 AM to 4 PM, or 8 AM to 5 PM, Monday through Friday (no nights or weekends! Hooray!)
• You'll answer questions via phone and email from customers that actually love our software-- we provide the computer and the phone
• You'll work with a team that is building a brand of unparalleled customer service around the world
• You'll manipulate data in spreadsheets to help customers import their data into the software.
• Overall, you'll work side-by-side with our customers to provide creative solutions to challenging problems

What We'll Love About You

• You've got initiative and self-motivation: You LOVE to put in a good day's work!
• You live within 100 miles of Lindon, Utah
• You've got passion for customers and the ability to champion high levels of client satisfaction
• You have 1-2 years of customer service experience (but that's not the only thing you've done)
• You have an eye for detail
• Analytical thinking and problem-solving are your bread and butter

- You have excellent written and verbal communication skills

• Your time management and organizational skills are off the charts, with the ability to work with deadlines
• You can type 60+ words per minute (this is a must!)
• You have experience manipulating data with Excel

What You'll Love About Us

• Great Company Culture. Business Best Companies to Work For (2013 & 2014) and the Sloan Award for Business Excellence in Workplace Effectiveness and Flexibility (2013 & 2014)
• Work that Stays at Work. Genuine work/life balance served here!
• Rest and Relaxation. 3 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this!)
• Health Benefits. Medical with HSA and FSA options, dental, and vision
• Prepare for the Future. 401(k) with company match
• Financial Peace University. Take the class,  get reimbursed, get a bonus

An Equal Opportunity Employer--M/F/D/V

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.