Claims Team Leader

About this role

Who we are

We’re Qover, a leading insurtech scale-up that has raised $70 million.

With an international team of 160+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences.

Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net 🌍

We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands like Revolut, Mastercard, BMW, Canyon, Monzo and many others.

Visit our website for more about what we do!

About the role

We are looking for a Claims Team Lead to:

support the team with day-to-day operations

act as the technical claims expert

improve the customer, employee and risk carrier experience around claims

keep claims and Qover leadership informed about team performance and developments.

Someone with a “can do attitude”, passionate about motivating people, resolving customers’ problems and also looking to have fun. You will report to the Claims Manager.

Responsibilities

Manage the teamMotivate and coach team members and build a performance culture to ensure strong performanceManage one-to-ones and team meetingsIdentify skill gaps and develop individuals within the teamParticipate in hiring, onboarding and training new team members

Manage day-to-day claims operational activities and support the team Allocate and balance work within the teamEnsure all work items are handled and assigned according to Qover SLAs & KPIsResponsible for all claims managed within the team

Act as a technical claims expertReview and approve payments above the authority within the teamPerform quality assessments on closed claimsResolve technical queries from the teamProvide inputs and explanation on complaints related to claims handling

Always improve Identify areas of improvement for claims activity at Qover towards customers, employees and risk carriersProvide expertise to support transformation projects impacting claims activitiesProactively propose quick win ideas and solutions

• Stakeholder managementRepresent the team internallyRepresent the claims team externally and manage external stakeholders such as auditors, risk carriers and commercial partners

About you

Outstanding people

skills

coaching and individual development, empathy, clear and adaptable communication, ability to deliver feedback, change management, inclusion and team cohesion, active listening and open-mindedness, conflict resolution

• Can-do & “take the lead” attitude
• Pragmatic: understanding the lean startup philosophy
• Team player: values team results above personal praise
• Able to work in fast paced environment with conflicting priorities
• Embrace change : adaptability and resilience
• Your experience:
• You have 3+ years of experience working in an insurance company, MGA, broker or third party administrator
• You speak fluent English.Any other European language is a plus
• Experience in claims handling is a must
• Experience in people management is a must
• Ideally, you have a sound working knowledge of Google applications i.e. Gmail, Google Docs, Sheets, etc and ability to grasp new systems quickly.
• You can effectively multitask and prioritise a varied workload
• You have the capacity to see the bigger picture and understand how the team's work directly impacts broader company goals.
• You feel comfortable making sound, timely decisions even when faced with incomplete information or tight deadlines.
• What’s in it for you:
• A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year
• 28 days off (8 extra days on top of the 20 legal days)
• A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events
• A positive company culture that values teamwork and taking initiative but also having fun, with regular social events

A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.

• The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs