Talent Pool - Customer Success Manager

About this role

Why Join dLocal?dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.

What's the opportunity?

As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers. You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.

If you're a proactive and analytical professional who’s passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!

This is a Talent Pool for you to show your interest in being part of the Customer Success Team at dLocal as a Customer Success Manager. As soon as we have the right position for you, we will contact you!

What skills do I need?

• Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multitasker who can work in a fast-paced, dynamic environment.
• Fluent in written and verbal English.
• Customer Success experience (B2B preferred).
• Advanced analytical skills and familiarity with Excel/Looker/QuickSide/SQL.
• Experience in payments
• Huge advantage.
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
• Ability to travel.
• Team spirit and proactive behavior.

What do we offer? Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

• Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Work From Anywhere: Team members can work while traveling for up to 3 months every year.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!