Customer Service & Operations Rep

About this role

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.

From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

📍 Location: Guadalajara

🕒 Schedules: Dayshift, Evenings, Weekends

🌐 English Level: B2 Intermediate

💵 Salary: $15,000 MXN / month

🎁 Additional

Benefits

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$1,000 MXN grocery vouchers

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$500 MXN punctuality bonus

• Extra shift bonuses for evenings or weekends

🚚 Be the Voice of Our Operations!

Join our Customer Service & Operations Team and help keep our logistics network moving. You’ll be the vital link between customers, carriers, and internal teams — ensuring every shipment runs smoothly from start to finish.

Whether it’s solving a last-minute issue or tracking a delivery, your communication and problem-solving skills will make a direct impact.

💬 What You’ll Do

• Respond to customer inquiries via phone, email, or chat
• Coordinate pickups, deliveries, and schedules
• Track & trace shipments, providing real-time updates
• Resolve issues with carriers and operations teams
• Maintain service documentation and compliance reports

🧠 Core Skills & Qualifications

• Excellent verbal and written communication in English (B2 level)
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask and manage priorities effectively
• Customer-focused mindset and positive attitude
• Calm and professional under pressure
• 🎯 Why Join Us
• Opportunity to grow within the logistics and customer service industry
• Dynamic, bilingual, and multicultural work environment
• Competitive salary + bonuses for evening and weekend shifts
• Ongoing training and career development

PERFILES Y SOLUCIONES LOGISTICAS DE MÉXICO S.A. DE C.V. (Rápido Solutions Group), con domicilio en Av. Naciones Unidas 6780, Int. 402, Col. Loma Real, Zapopan, Jalisco, C.P. 45129, tratará sus datos personales de identificación, biométricos, telemáticos, de salud y grabaciones de CCTV/monitoreo para el control de acceso, seguridad patrimonial, gestión de la relación laboral/teletrabajo, administración de nómina, cumplimiento y auditoría de herramientas tecnológicas de la empresa.

Para ejercer sus derechos de Acceso, Rectificación, Cancelación y Oposición (ARCO), o para conocer los términos completos de nuestro Aviso de Privacidad Integral, diríjase a al correo: privacy@gorapido.com