IT Specialist

About this role

We’re looking for an experienced System Administrator to join our team in Kuala Lumpur. If you enjoy solving technical challenges, supporting users, and working in a dynamic environment — we’d love to hear from you.

We offer the option to start remotely, with relocation after successfully completing the trial period.

Responsibilities

• Manage tickets and prioritize tasks to ensure timely resolution
• Provide user support (office and remote) by troubleshooting and resolving technical issues
• Perform regular system and application updates
• Handle procurement of IT equipment and conduct audits to ensure compliance with company standards
• Maintain office equipment and provide ongoing user support
• Monitor and manage backup systems, antivirus software, and other security tools
• Utilize network diagnostic programs to identify and resolve connectivity issues
• Implement and maintain network security measures, including firewall configuration, VPN setup, and intrusion detection systems

Requirements

• 4+ years of hands-on commercial experience as a System Administrator with MacOS
• Experience in supporting VoIP
• Hands-on experience with collaboration tools such as Mattermost and Slack
• Strong knowledge of backup systems and antivirus solutions
• Familiarity with network diagnostic and monitoring tools
• Proficiency in mail software (e.g., Outlook, GMail, or similar)
• Experience in managing and maintaining office hardware and IT equipment
• Solid understanding of network security concepts and best practices
• Ability to work independently, prioritize tasks effectively, and provide excellent user support
• Strong English proficiency is required
• Will be a plus
• Experience with Atlassian products, CRM, and HRM systems
• Linux administration knowledge
• We offer
• 16 paid vacation days per year
• 14 paid sick leave days per year
• 11 days public holidays
• Medical insurance
• Dental expenses reimbursement
• Parking and commuting reimbursement
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)