Role signals
Customer support
Job Description
Your main duties and responsibilities are as follows:
- Maintain a positive and professional working relationship with internal and external
clients
- Respond to customer service requests in a timely manner
- Respond to emergency calls (during shift work)
- Maintain Data Centre Systems
- Conduct daily walkthrough of DC to record and report any faults or defects detected
and take down record of M&E equipment
- Conduct daily routine checklist to ensure no environmental abnormalities and all critical
M&E related systems are in good working condition
- Ensure that the DC is clean, free from debris and safe work practices are being carried
out during installation work / routine maintenance / repair of equipment by SubContractors/vendors
- Assist Shift Lead during Briefing and handover to incoming shift team on all
outstanding issues and Standing Instructions from the Operation Lead / Assistant
Manager / Manager
- Incidents and field service reporting and filing
- Adherence to all quality, health & safety, and environmental policies
- Comply to site required policies, guidelines and practices
- Travel overseas for work / assignment as and when necessary or requested by your
immediate supervisor / the head of department
- Such other duties and responsibilities as may be reasonably requested by your
immediate supervisor / the head of department from time to time
In the event there are substantial changes to the main duties and responsibilities as set out
herein (for example, in cases of secondment, transfer or promotion), the Company will
communicate such changes to you in writing
Job Requirements
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Business Segment
Connectivity
Platform
Operating Division