Technical skills
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Role signals
SalesCustomer supportLegal
About this role
Customer Service Representative – Global Wave Group
Location: Albany, Auckland (Office based)
Reports to: Customer Service Lead
Key Responsibilities
- Handle customer inquiries via online chat and email, assisting clients with issues and questions.
- Coordinate communication between customers and internal departments.
- Work closely with the sales team to address daily sales-related matters.
Essential Requirements
- Previous customer service experience is preferred.
- Experience in stock or securities trading is a plus.
- Proficiency in English, Mandarin, Thai, Filipino, Korean, Malay or Vietnamese.
- Proficient in Microsoft Office (Word, Excel, Outlook, etc.).
- Strong communication and adaptability skills with a responsible work attitude.
- Able to work efficiently with team leaders to meet team objectives.
- Willing to work non-standard New Zealand business hours.
Benefits
- Competitive salary with a performance-based discretionary bonus.
- Career growth opportunities within a fast-growing international business.
- Free on-site parking for employees.
- Well-stocked staff pantry with complimentary food and drinks.
- Regular team-building activities to strengthen collaboration, connection, and engagement.
- Company celebrations for major cultural and seasonal festivals throughout the year.
- Monthly employee birthday celebrations.
Application Requirements
- Applicants must have the legal right to work in New Zealand.
- Please specify all languages you can speak and your level of proficiency in your CV.