CRM Gamification Manager

About this role

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

• Develop and maintain user loyalty programs
• Generate ideas and launch gamification mechanics, including lootbox maps, minigames, and scratch cards with online and offline rewards
• Manage CRM bonus campaigns and user communications
• Monitor campaign performance daily and continuously improve results
• Analyze user behavior and key product metrics to identify insights and opportunities
• Segment audiences and build engagement flows across the user journey
• Collaborate closely with Product, CRM, Marketing, Design, Content, Sponsorship, and Brand teams.

Experience you’ll need to bring:

-

2+ years of experience as a CRM, Retention, or Gamification Manager within the online gambling industry

• Hands-on experience with CRM platforms (Smartico or similar is a must)
• Strong understanding of user acquisition, engagement, retention, and loyalty in B2C products
• Experience with user segmentation and basic HTML knowledge
• Experience working with analytics tools and bonus mechanics (free spins, cashback, deposit bonuses)
• Experience collaborating with cross-functional teams
• Upper-Intermediate English or higher (Spanish is a plus).

It’s a perfect match if you have those personal features:

• Friendly, professional, and result-oriented mindset
• Curious, thoughtful, and attentive to details, especially when it comes to user experience

- Fast, transparent, and effective communication skills

• Comfortable working with numbers and metrics, or motivated to develop in this area
• Proactive, responsible, and eager to test new ideas and continuously improve.
• Our clients offer competitive benefits to support your professional and personal growth, including:
• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
• Performance-Driven Rewards
• Dynamic Work Environment.
• Apply, and let your growth journey begin.