Cashier

About this role

Cashier

Job Summary

The Cashier is responsible for processing customer transactions accurately and efficiently while providing exceptional customer service. The position also coordinates and processes takeaway/TOGO and third-party delivery transactions, ensuring orders and payments are handled accurately and promptly. As an important point of contact with guests, the Cashier contributes to a positive dining experience while ensuring all transactions are handled in accordance with company procedures.

Key Responsibilities

• Process cash, credit card, debit card, and electronic payments accurately using the Point-of-Sale (POS) system.
• Balance cash drawers and reconcile transactions in accordance with established procedures.
• Issue receipts and ensure all discounts, refunds, voids, and other adjustments are referred to and authorized by the Manager on Duty in accordance with company policy.
• Maintain accurate records of transactions and immediately report discrepancies to the Manager on Duty.
• Process and coordinate takeaway/TOGO orders and transactions, ensuring accuracy and timely handover to guests.
• Manage transactions and order coordination for approved third-party delivery services, including Food Drop and other delivery platforms.
• Assist guests with billing and order enquiries in a courteous and professional manner.
• Coordinate with servers, kitchen staff, and the Manager on Duty to resolve order or payment-related issues promptly.
• Maintain the cleanliness and organization of the cashier and takeaway area.
• Provide friendly and efficient service and contribute to a positive guest experience.
• Safeguard company funds and follow all established cash-handling and financial control procedures.
• Qualifications, Experience & Competencies
• Minimum of five (5) CSEC/CXC subjects, including Mathematics and English.
• Minimum of two (2) years' cashiering experience, preferably within the hospitality or retail industry.
• Experience using POS systems and handling multiple payment methods.
• Experience with takeaway and third-party delivery platforms would be an asset.
• Excellent numerical accuracy and attention to detail.
• Strong communication and customer service skills.
• High level of integrity, honesty, and professionalism.
• Ability to work under pressure while maintaining accuracy and efficiency.
• Willingness to work shifts, weekends, and public holidays.
• Reporting Relationship
• Reports directly to the Manager on Duty