Healthcare Account Manager

About AdeptID & Lucid Staffing

AdeptID is an AI-first talent company built around search and match technology that solves critical labor shortages.

Together with Lucid Staffing Solutions, we are building a next-generation healthcare staffing organization by combining:

A clinician-led operating philosophy

Deep healthcare domain expertise in nursing and allied health

Proprietary AI and automation that dramatically compress time to fill, reduce recruiter toil, and improve match quality

Rather than operating as a traditional agency, Adept is designed as a scalable staffing platform. We invest heavily in technology, data, and process so recruiters can focus on high-value human judgment and relationships, not manual work. Our culture emphasizes collaboration, continuous improvement, and professional growth.

Role Summary

The Account Manager is responsible for managing and expanding relationships with existing healthcare facility clients. This role acts as the liaison between Lucid's recruiting team and client facilities-ensuring open communication, timely fulfillment of orders, and long-term client satisfaction and growth.

You will work closely with recruiting, business development, and operations to translate AdeptID's technology advantage into real-world staffing outcomes and lasting client partnerships.

Key Responsibilities

• Client Relationship Management
• Serve as the main point of contact for assigned clients, including hospitals, imaging centers, and other healthcare facilities.
• Build strong, consultative relationships with facility contacts through regular calls, emails, and video meetings.
• Attend client check-ins, quarterly business reviews (QBRs), and weekly team syncs to maintain alignment and trust.
• Resolve client issues quickly and professionally, escalating when needed to maintain service excellence.
• Order Management & Recruiting Coordination
• Manage job orders end-to-end: confirm accuracy, update statuses, and communicate candidate submissions and feedback promptly.
• Partner with recruiting to ensure jobs are prioritized, filled efficiently, and aligned with client expectations.
• Address job description or pay rate inconsistencies proactively to minimize delays and rework.
• Performance Tracking & Account Growth
• Track fill rates, time-to-fill, and revenue by account; identify trends and opportunities for growth.
• Collaborate with business development on new client transitions and account expansions.
• Deliver regular account performance summaries and strategic growth recommendations.
• Key Performance Indicators
• Client contact points per week
• Open job growth per quarter
• Client check-in frequency
• Average email response time
• Client retention rate

Qualifications

• Required
• -
• 3+ years of experience in account management, client services, or staffing operations, preferably in healthcare staffing.
• Prior experience as a clinician. You'll join a team of Recruiters and Account Managers who also have previous clinician experience.
• Demonstrated ability to manage multiple client relationships simultaneously in a fast-paced environment.
• Strong understanding of healthcare staffing workflows, including job order management, credentialing timelines, and VMS platforms.
• Proficiency with staffing technology platforms (experience with Sense or Bullhorn is a plus).
• Excellent communication, interpersonal, and problem-solving skills.
• Preferred
• Experience with data analytics and reporting on account performance metrics.
• Background in consultative sales or business development within healthcare.
• Familiarity with travel nursing, allied health, or per diem staffing models.
• Proven track record of growing revenue within existing accounts.
• Why join AdeptID?
• Competitive salary and performance-based bonus structure.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous paid time off and flexible work arrangements.
• Opportunities for professional development and career advancement.
• A collaborative, supportive, and success-driven company culture.