Role signals

Customer support

Job Description

Job Title:

Queue (Line) Agent

Company:

American Automation, Inc.

Location:

Denver International Airport (DEN)

Employment Type:

Full-Time

Hourly Rate:

$20.50

Position Summary

American Automation, Inc. is seeking Queue (Line) Agents to deliver exceptional customer service at Denver International Airport. This role is responsible for managing passenger flow through TSA security checkpoints while providing clear direction, support, and assistance to travelers.

Our team operates with a strong service culture built on professionalism, adaptability, teamwork, and integrity. We support over 65,000 travelers daily and are committed to enhancing the overall passenger experience at DEN.

About The Company

American Automation, Inc. is a woman- and minority-owned business supporting a multi-year contract at Denver International Airport. Our mission is to serve the traveling public, TSA, and airport operations while contributing to DEN’s goal of becoming the #1 airport in the United States.

We operate under a simple principle: treat others the way you want to be treated.

Key Responsibilities

Welcome and assist travelers through the TSA queue (line) processes
Provide wayfinding support (restrooms, parking, checkpoint directions, etc.)
Assist veterans, preferred travelers, and passengers with special needs
Manage queue systems at TSA checkpoints and verify required credentials
Balance passenger flow by directing travelers to checkpoints with lower wait times
Monitor and help reduce congestion across multiple checkpoints
Record and report checkpoint data, including wait times and lane activity
Move between checkpoints based on operational needs
Follow all established post orders and security protocols
Deliver consistent, respectful, and professional customer service in a high-volume environment
This position requires mandatory paid operations/safety meetings at various intervals. You are expected to attend these meetings as part of this position.

Preferred Qualifications

Prior customer service experience
Ability to work effectively under pressure in fast-paced environments

- Strong attention to detail and critical thinking skills

Effective communication and teamwork abilities
Bilingual skills are a plus
Must be legally authorized to work in the United States

Physical Requirements

Ability to stand and walk for an entire 8-hour shift
Ability to walk approximately 12,000–14,000 steps per day
Ability to remain physically active throughout the shift
Ability to move between multiple airport locations and checkpoints
Ability to bend, stoop, reach, and navigate crowded environments
Ability to work in high-traffic, fast-paced airport conditions
Ability to work varied schedules, including mornings, evenings, weekends, and holidays
Must be able to perform essential job functions with or without reasonable accommodation

Schedule & Work Environment

Full-time positions only
Flexible scheduling based on airport operational needs
Shifts may include mornings, afternoons, evenings, weekends, and holidays

Compensation & Benefits

Starting hourly rate: $20.50
Medical, dental, and vision insurance
RTD pass or paid parking
401(k) with company match
Employee recognition programs
Career growth opportunities

What To Expect

Join a collaborative, service-driven team dedicated to improving the passenger experience at Denver International Airport. This role is ideal for individuals who enjoy active work, helping people, and thriving in fast-paced, dynamic environments.