Restaurant Hostess

Key Responsibilities

• Welcome and acknowledge all guests in a warm, friendly, and professional manner.
• Manage reservations, walk-ins, waiting lists, and table allocations efficiently.
• Escort guests to their tables and present menus in accordance with service standards.
• Maintain accurate reservation records and communicate guest preferences, VIPs, and special occasions to the team.
• Respond to guest enquiries and requests, providing accurate information about menus, promotions, and outlet facilities.
• Monitor guest flow, table availability, and waiting times to ensure a smooth dining experience.
• Coordinate closely with the restaurant service team and management to ensure seamless guest service.
• Maintain the hostess area and personal presentation to the highest standards of cleanliness, grooming, and professionalism.