Collection Officer

About this role

We are seeking a proactive and results-driven Collections Officer to join our team. The ideal candidate will be responsible for managing outbound communications with customers to ensure timely debt recovery, maintaining accurate records, and supporting overall credit control operations.

What you will do

• Conduct outbound calls to customers to follow up on outstanding payments and overdue accounts.
• Update and maintain customer records and payment statuses in the internal database.
• Document all interactions and agreements for audit and compliance purposes.
• Monitor payment agreements and ensure customers adhere to agreed timelines.
• Escalate unresolved cases to relevant internal teams or external agencies when necessary.
• To succeed in the role, you’ll need to have:
• Minimum 1 year of experience in tele-calling or working with external agencies.
• Prior experience within financial services or banking is a strong plus.
• Excellent communication and negotiation skills.