Parts Associate III

About this role

The Parts Associate III is responsible for all aspects of the Parts Associate duties, including sales, service, and consignment. This position plans and maintains a Parts Department consignment program in order to provide exceptional customer service. The Parts Associate III works closely with Lift Power customers, technicians and other departments.

Primary Duties and Responsibilities

• Perform warehouse duties including shipping, receiving, stocking, loading and unloading trucks
• Handle technician calls, walk up inquiries, email requests and inquiries
• Follow safety and warehouse policies and protocols
• Provide sales and service to customers and technicians by handling phone calls, emails and walk in inquires and requests
• Provide quotes and place parts orders for customers and technicians
• Assist technicians and customers by locating and pulling parts and resolving other inquiries or requests
• Deliver products to customer sites, as needed
• Check in cores and initiate returns to the correct vendor
• Locate service manuals for technicians and customers
• Check in received parts and ship requested parts to the appropriate location
• Maintain consignment program, taking weekly inventory on each consignment account
• Promote sales growth by actively seeking new consignment accounts through visits to prospective customers with CSSR’s and by adding new items to the consignment program
• Maintain close communication with CSSR’s regarding changes in customer requirements and/or competitive activity.
• Write orders and create replenishment orders; replenish inventory from customer orders
• Communicate with customers regarding additions or deletions from consignment inventory; review suggested changes with customers
• Keep in close contact with the Equipment Asset Manager for vehicle maintenance
• Generate stock order for all vendors when needed
• Process manufactures returns and vendor credits thoroughly
• Maintain consignment program, Delivering, Stocking, Bin location replenishment orders---Remove original line
• Maintain Deadstock and New Sales reporting for consignment accounts
• Review discrepancies with the customer and bill for shortages
• Provide consignment customer with the Top 10 List for high usage and high dollar items each month
• Run usage reports to establish parts consignment inventory monthly
• Ensure consignment agreements are kept up to date with current consignment customer management; update part number changes as needed
• Perform physical inventories on all service consignments and bill Service Department for shortages
• light building maintenance
• Perform other Parts Department duties, as needed
• Education and Experience

Requirements

• High School Diploma, or equivalent
• Microsoft Office applications experience preferred
• Mechanical ability preferred
• Forklift experience preferred
• Skills Required:
• Customer Service – ability to provide a high level of service to customers, building relationships, and acting as an internal company advocate
• Team Orientation & Interpersonal – ability to develop and maintain collaborative relationships with all levels within, and external to, the organization
• Communication – ability to effectively express self verbally and in writing with co-workers, customers, vendors, and managers
• Organization & Time Management – ability to work independently with minimal supervision in planning and organizing schedule to complete actions within established deadlines; ability to handle multiple priorities with strong attention to detail
• Systems & Software – proficient knowledge of Microsoft Office software applications