Methods
About this role
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Quality Specialist
__
Your role and responsibilities
In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems.
You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.
- The work model for the role is: onsite
- This role is contributing to the MV AIS & GIS switchgear Quality in Xiamen. Main stakeholders are ELDS.
- You will be mainly accountable for:
- Customer Complaint Management: Handle CCC cases timely and effectively.
- Root Cause Analysis & Improvement: Analyze customer feedback to identify opportunities for product, service, and process improvement.
- Quality Issue Resolution: Participate in customer feedback collection, resolution, and improvement initiatives for major quality issues.
- Continuous Improvement: drive significant improvement projects, with a particular focus on recurring and repeat cases.
- You will join a dynamic team, where you will be able to thrive.
Qualifications for the role
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field
- Minimum 1 year of professional experience in quality assurance, production, or product management
- Strong problem-solving skills using statistical and analytical techniques
- Excellent communication and coordination skills across internal and external teams
- Demonstrated ability to manage conflicts constructively and reach effective resolutions
- Fluent in English (facilitating meetings in English)
- Familiarity with power system architecture and switchgear structure is a plus
More about us
ABB is a technology-based provider of power and automation products, systems, solutions and services. Building on our core strengths of technology leadership, pioneering spirit and a sustainable approach to business, ABB helps our customers to become more profitable while lowering environment impact.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit Open www.abb.com to learn more about the impact of our solutions across the globe.