Fare Loader Senior Supervisor

About this role

Are you an experienced leader who thrives in managing large teams and navigating a fast-paced operational environment? Do you have strong analytical skills, excellent communication abilities, and the versatility to work across different teams, systems, and client needs? If you're a proactive leader who enjoys tackling new challenges, driving operational performance, and building strong client relationships in an international environment, we'd love to hear from you.

We are looking for a Fare Loader Senior Supervisor to lead day-to-day operations for our overseas clients. Reporting to the Manager, you'll oversee a team of 50+ members through Team Leaders, ensuring operational targets and client SLAs are met while fostering team engagement, strengthening client relationships, and driving continuous improvement.

Key Responsibilities

• Oversee daily fare loading operations to ensure accurate and timely loading, updating, and maintenance of fare data in accordance with client requirements, operational procedures, and service-level agreements (SLAs).
• Lead and support Team Leaders in managing daily workloads, team productivity, quality standards, and employee performance and development.
• Monitor operational performance and data accuracy, including productivity, turnaround time, error rates, and SLA achievement, and implement corrective actions where needed.
• Serve as the escalation point for complex fare loading issues, data discrepancies, system-related challenges, and service delivery concerns, ensuring timely investigation and resolution.
• Support the Operations Manager in client communication, operational reporting, performance reviews, and continuous improvement initiatives.
• Identify opportunities to improve operational efficiency by reviewing workflows, strengthening quality controls, and ensuring consistent adherence to client-specific procedures.
• Maintain team engagement and service consistency through effective communication, coaching, and coordination across the operation.
• Is this you?
• Bachelor's degree in any major, preferably from a reputable university.
• Minimum 2 years of leadership or supervisory experience, preferably managing large teams through Team Leaders or frontline supervisors.
• Preferably has a background in travel, airline operations, data entry, or customer-facing operations.
• Fluent in English, with a minimum proficiency level of CEFR C1.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Intermediate proficiency in Microsoft Excel, with strong data literacy and a data-driven approach to operational performance management.
• Adaptable and versatile, with the ability to manage competing priorities and respond effectively to changing operational and client requirements.
• Professional and confident in communicating with clients, Team Leaders, and team members.
• Willingness to work at both Central Jakarta and BSD City, as required by operational needs.
• Willingness to work flexible hours, including rotating shifts in a 24/7 operational environment.
• Be Part of ATI's Journey

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

• Join us and help shape the future of travel and hospitality.