Manager, Managed Services

About this role

If you are a highly-motivated individual with a genuine interest in technology a passion to deliver cutting-edge projects, we have the perfect job for you!

We are seeking a Manager, Managed Services to work with our team in order to deliver on a Number of exciting Managed Services Projects.

Duties and responsibilities

• Take the lead on Projects as assigned, gather requirements and work with the Development and Technical Teams
• Providing vision and direction to the development team and stakeholders throughout the project and create requirements
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Plan and prioritize or work with Product Owner project feature backlog and development for the product
• Provide backlog management, iteration planning, and elaboration of the user stories
• Work closely with Product Management to create and maintain a product backlog according to business value or ROI
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Keep abreast with Agile/Scrum best practices and new trends

Project Manager & Product Owner requirements and qualifications

• Previous working experience as a Project Manager is desirable however experience as a Project Manager and Business Analyst is also beneficial
• MA in Computer Science, Engineering or similar relevant field
• In-depth knowledge of Agile process and principles

- Outstanding communication, presentation and leadership skills

- Excellent organizational and time management skills

- Sharp analytical and problem-solving skills

• Creative thinker with a vision
• Attention to details
• Clear Communication
• Keeps team members, leaders and other stakeholders fully informed of relevant information through continuous open and consistent communication
• Shares honest viewpoints openly, expresses disagreement whilst maintaining tact and professionalism
• Listens with empathy, clarifies ambiguity to ensure understanding of others needs/requirements by using active listening tools (e.g. paraphrasing, questioning, Written & Verbal Communication
• Uses own knowledge of audience to customise written and verbal communication to ensure it is engaging and appropriate to the audience
• Communicating With Influence
• Positively influences the direction of conversations using negotiation skills to achieve the best outcomes for Pernix and Star Fintech Group our Partner
• Team Cohesion
• Incorporates diverse views and opinions to create better outcomes for the business
• Collaboration
• Identifies key stakeholders and proactively finds opportunities to connect and work with other areas and divisions to achieve outcomes
• Actively manages own aspects of a project to ensure delivery
• Consults with internal and external stakeholders/members to determine their needs and partners with them to develop solutions
• Stakeholder Relationships
• Develops and manages relationships with colleagues and stakeholders based on trust and empathy to facilitate the achievement of goals
• Actively manages up and uses influence to facilitate the achievement of goals
• Considers the broader impact of own actions on stakeholders/members prior to acting
• Demonstrated Capability
• Level 3—Professional
• Perform duties requiring the application of mature professional knowledge.
• With scope for individual accomplishment and coordination of more difficult assignments, deals with problems for which it is necessary to modify established guides and devise new approaches.
• May make some original contribution or apply new professional approaches and techniques to the design or development of equipment or products.
• Recommendations may be reviewed for soundness of judgement but are usually regarded as technically accurate and feasible.
• Able to make responsible decisions on matters assigned, including the establishment of professional standards and procedures. The employee consults, recommends and advises in specialty areas.
• Work is carried out within broad guidelines requiring conformity with overall objectives, relative priorities and necessary cooperation with other units. Informed professional guidance may be available.
• Outlines and assigns work, reviews it for technical accuracy and adequacy, and may plan, direct, coordinate and supervise the work of other professional and technical staff to ensure the brand promise to the client is delivered.

Requirements

• 5+ yrs experience in technology industry.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and colleagues.
• Experience using technology for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Able to work comfortably in a fast paced and dynamic environment.
• Line Management
• Reports direct to Rupa Mathur
• Working Arrangements will be agreed in consultation with the client and a need to see you either client side or in the office, while supporting WFH as required.