Technical skills
Methods
About this role
Allata is a global consulting and technology services firm founded in 2016, with 350+ employees across the US, India, and Argentina. We partner with some of the world's largest enterprises to move AI from idea to production — building intelligent agents, data foundations, and governance frameworks that scale.
Our teams work at the intersection of strategy, engineering, data, and design, helping clients modernize their technology, unlock data value, and create meaningful digital experiences. At Allata, you'll join an agile, cross-functional team that works closely alongside clients — making a real impact and building lasting partnerships.
We at IMRIEL (An Allata Company) have cultivated an exceptional environment with advanced technologies and driven by a culture of continuous learning, collaboration, and engineering excellence. We are looking for a smart, passionate, and analyticalApplication Support Engineer (L2/L3)who thrives on solving complex problems, optimizing high-performing systems, and maintaining production resilience for enterprise-grade applications.
If you are energized by deep technical troubleshooting, modern cloud architecture, and continuously sharpening your skills with cutting-edge engineering tools, this opportunity is for you.
Experience: 4 to 8 years.
Location: Pune
Key Responsibilities
L2/L3 Support & Multi-Project Triage: Support and own incident triage, root-cause analysis (RCA), log analysis, and defect resolution across multiple concurrent client projects, APIs, microservices, and Azure cloud infrastructure.
- At Allata, we value differences.
- Allata is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Allata makes employment decisions without regard to race, color, creed, religion, age, ancestry, national origin, veteran status, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability or any other legally protected category.
This policy applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.