Customer Success Manager

About this role

Partner with OneReach.ai clients to ensure their successful and ongoing use of the OneReach platform; partner with Pod Leads to ensure the successful delivery of services / solutions; own the day-to-day relationship with clients; and serve as initial point of contact.

CSMs will define the scope of our solution and services, set and manage expectations for timeline / quality; utilize OneReach resources as needed to support projects.; manage project plans, SOWs, resource requirements; engage with sales, support billing, and drive client enablement.

Success Factors

Customer satisfaction with OneReach as an organization, customer adoption, ARR growth

Key Skills

• Empathy, problem solving / critical thinking, influential communication
• Key Traits
• Proactivity, patience, openness to feedback and collaboration, deep care for customer satisfaction, high agency / autonomy