Risk Analyst

About this role

Role Summary: Risk Analysts focus on monitoring player activity, reviewing escalations, and identifying fraudulent behavior to protect the business and ensure compliance.

Key Responsibilities

• Review escalations from the KYC, Payments, and Support teams for potential fraud.
• Monitor player activity for suspicious patterns, unusual behaviors, and irregular transactions.
• Conduct detailed investigations of flagged transactions, ensuring adherence to fraud detection protocols.
• Escalate complex cases to senior analysts or managers with clear and comprehensive findings.
• Maintain accurate and thorough documentation of all fraud-related cases for audits and internal records.
• Ensure compliance with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
• Support in processing chargebacks, refunds, and complaints related to fraudulent claims.
• Collaborate with customer support and compliance/retention teams to resolve user complaints and inquiries.
• Provide insights and feedback to improve fraud detection systems and processes.
• Stay updated on emerging fraud trends and techniques.

Requirements

• Strong analytical and investigative skills to detect and assess potential fraud.
• Basic understanding of fraud detection tools and techniques.
• Familiarity with KYC and Payments processes.
• Discretion in handling sensitive and confidential information.
• Awareness of emerging trends in online fraud and regulatory compliance.