Data Collection Technician

About Tacit

We are an early-stage, deep tech startup based in San Francisco, developing innovative hardware that rethinks human-computer interaction. We are backed by General Catalyst, Khosla Ventures, and Greylock Partners, with a founding team from Stanford, BrainGate, Oculus, and Tesla. While we can’t reveal too much just yet, our team is tackling cutting-edge engineering challenges to bring revolutionary products to life.

About the Role

We are looking to hire a Data Collection Technician who has a strong blend of of customer service and operations experience. You'll be the welcoming face of our studies, ensuring participants have a positive experience from start to finish.

• Provide exceptional participant support by greeting, onboarding, and guiding study participants through sessions with patience and professionalism.
• Manage session logistics including setup, monitoring, and closeout while maintaining meticulous attention to detail.
• Serve as the main point of contact for participants, answering questions, addressing concerns, and troubleshooting issues in real-time.
• Maintain accurate records by documenting sessions thoroughly using digital tools and following established protocols.
• Collaborate daily with the data collection team to ensure seamless workflows and flag any issues that need attention.
• This is a full-time position at our location in either San Francisco or San Jose

Requirements

• Schedule flexibility required: Must be available for early morning and evening shifts, and weekend work.
• Must be comfortable working in a fast-paced environment.
• Strong customer service mindset and interpersonal skills; you genuinely enjoy working with people.
• Excellent attention to detail and organizational abilities.
• Comfortable staying alert and responsive during long shifts.
• Technically proficient and quick to learn new systems.
• Familiarity with software tools such as Notion, Airtable, MS Office & Google Workspace.
• Strong candidates may have
• Prior experience in customer service, hospitality, research, or lab operations.
• Experience with scheduling or data management platforms.
• Interest in human-computer interaction, psychology, or research operations.
• Details
• Training: Training onsite is at our San Francisco HQ office (South Park)
• Schedule: Evening and weekend availability required; must be willing to work between 6am and 10pm
• Compensation: $22/hr (Non-exempt position, eligible for overtime pay in accordance with applicable law)
• Company size: 30-50 people

Benefits

• Equity package
• Comprehensive medical, dental, and vision insurance

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4% 401k matching