L3 Platform Operations & Support Engineer (MuleSoft Integration Platform)

About this role

Descripción del puesto / Funciones

• Daily Operations & Maintenance: Deliver daily L3 platform operational support, manage platform capacity, performance, scalability, and optimal resource utilization.
• Incident & Support Management: Handle L2 escalated tickets, analyze and resolve incidents within defined SLA timelines, and perform initial Root Cause Analysis (RCA) with corrective action recommendations. Support major incidents and service restoration activities.
• Automation & Improvement: Develop and maintain automation scripts for repetitive tasks, identify recurring issues, and drive continuous service improvements and risk mitigations.
• Deployment & Documentation: Support deployment, release, and production change activities. Create and maintain operational documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
• Cross-functional Collaboration: Interface between internal and external providers in an international context, facilitating stakeholder engagement, workshops, and technical information synthesis.

Requisitos mínimos

• Experience: 5 to 7 years of expertise in MuleSoft platform management (Platform Operations focus, not API development).
• Core Technical Stack:
• Terraform
• GitHub
• OpenShift
• Argo CI/CD
• Authentication & Authorization mechanisms (API security standards: OAuth, OpenID)
• Foundational knowledge of AWS and Azure

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ITIL Framework & Processes

• Soft

Skills

• Technical communication, stakeholder management, influence management, and experience working in multicultural environments.
• Education: Bachelor’s degree in Computer Science or an equivalent relevant field.
• Requisitos valorables
• Technical formats & protocols: XML, XSD, WSDL, WS-*, Java, JSON.
• MuleSoft Omni Gateway (Flex Gateway) expertise.
• Network fundamentals (Virtual IPs, firewalls, load balancers, etc.).
• Certificate lifecycle management.
• API Testing Tools: Postman, SOAPUI (User level).
• Linux environments.
• Knowledge of Silva.
• Idiomas
• English: C1 level (CEFR) minimum (required for working in an international environment).
• Ubicación
• Madrid