Cash Application Specialist

Key Roles & Responsibilities

• Download and review daily bank statements, ensuring incoming customer payments are identified, processed, and allocated accurately.
• Complete daily cash and AR reconciliations, investigating and resolving any discrepancies promptly.
• Investigate and clear unapplied and unidentified cash, obtaining remittance information where required and proactively managing aged items.
• Monitor the Cash Applications inbox and other communication channels daily, responding to and actioning requests within agreed timelines.
• Process customer account reallocations, corrections, credit note matching and other approved adjustments accurately and promptly.
• Initiate SEPA and BACS Direct Debit collections in line with agreed processes.
• Identify and resolve duplicate, incorrect, or misallocated payments and escalate material or recurring issues where appropriate.
• Support month-end and quarter-end close, ensuring cash is fully processed, reconciliations are current and outstanding exceptions are identified.
• Maintain accurate records and appropriate supporting documentation in line with financial controls and audit requirements.
• Work closely with Collections, Billing and Finance to resolve payment allocation and customer account queries.
• Provide reporting on unapplied cash, unidentified receipts, reconciliation differences, and outstanding exceptions.
• Identify root causes of recurring issues and support process improvement and automation initiatives.
• Maintain Cash Application process documentation and participate in ERP/system testing and process changes or ad-hoc projects.
• Skills, Knowledge & Experience
• 3+ years’ experience in Cash Applications
• Good understanding of accounting principles, cash allocation, reconciliations, and financial controls.
• Strong numerical and problem-solving skills with excellent attention to detail.
• Ability to investigate discrepancies and take ownership through to resolution.
• Strong organisation skills with the ability to prioritise a high-volume workload and meet deadlines.
• Competent in Microsoft Excel and Outlook; experience with Navision or NetSuite is advantageous.
• Strong communication and stakeholder management skills.
• Proactive approach to process improvement and automation.
• Proficient in spoken and written English.