Methods
About this role
For a long-term transformation project with a client in Vienna, we are looking for an experienced E-Commerce Operations Support Specialist (m/f/d).
The role focuses on ensuring business continuity and providing operational support to the OneShop Squad during an ongoing transformation. You will support daily e-commerce operations across OneShop and the existing legacy webshop, maintain relevant product and campaign data, and help ensure that commercial activities are executed accurately and on time.
You will work closely with business stakeholders and the wider project team to support smooth day-to-day operations, identify operational issues and contribute to the continuous improvement of processes and ways of working.
Conditions
Location: Vienna
Start: ASAP
Duration: 12 months+ with an option for extension
Capacity: 100%
Working model: Hybrid, 2 days per week on site in Vienna
Project language: English
Interested?
Please send us your current CV, including your availability and rate expectations. We look forward to hearing from you.
Your Tasks
Support the OneShop Squad in day-to-day business operations within OneShop and the legacy webshop
Maintain and update product, content and campaign-related data across the relevant e-commerce platforms
Ensure the timely, accurate and reliable execution of operational e-commerce activities
Provide backup support for team members during vacation, illness and other absences
Support the planning, coordination and execution of commercial activities, promotions and product launches
Monitor data quality and identify operational issues that require clarification or resolution
Support the correction of data inconsistencies and operational errors
Collaborate closely with business stakeholders to ensure smooth daily e-commerce processes
Coordinate with internal teams and relevant interfaces to support ongoing operations
Support operational activities during the transformation from the legacy webshop to OneShop
Contribute to the continuous improvement of operational processes, workflows and ways of working
Document operational procedures, recurring tasks and relevant process updates
Support issue tracking and follow-up on open operational topics
Help ensure sufficient operational capacity and business continuity within the OneShop Squad
Your Profile
Several years of professional experience in e-commerce operations, webshop management, digital commerce or a comparable role
Practical experience in maintaining product, content and campaign-related data
Experience with e-commerce platforms, content management systems or product information management systems
Good understanding of operational e-commerce processes
Experience in supporting promotions, commercial campaigns and product launches
Strong attention to detail and a high level of accuracy when working with data
Ability to identify operational issues and coordinate their resolution
Structured, reliable and independent way of working
Strong organizational and prioritization skills
- Ability to work effectively in a fast-paced transformation environment
Strong communication and collaboration skills
- Experience working with business stakeholders and cross-functional teams
Very good written and spoken English skills
Nice to Have
- Experience in the telecommunications sector
- Experience with webshop transformation or migration projects
- Experience with legacy webshop environments
- Knowledge of OneShop or comparable e-commerce platforms
- Experience with product data, content management or campaign management tools
- Knowledge of Jira, Confluence or comparable collaboration tools
- Experience in international project environments
- Basic understanding of data quality management and operational reporting