Training Specialist

About this role

Training Specialist

Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Alpharetta, GA, Boise, ID, and Chicago, IL. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences.

The Training Specialist will assist the Director of Training in enhancing the competencies of individual employees, which will improve workplace performance in alignment with the company's business goals and objectives by planning and implementing training programs and workshops.

Duties and Responsibilities

• Assist in developing program curricula to achieve instructional objectives for Business Development and Customer Relationships that will prepare employees for the next step of their career path.
• Navigate and support both organization-specific and vendor software systems.
• Introduce new employees to the company's culture, objectives, and development timeline expectations.
• Evaluate employees and identify areas of improvement.
• Create reports, track attendance, organize training, and conduct assessments for targeted growth.
• Motivate and inspire employees to participate in training programs to enhance their skills and knowledge, leading to further development and growth within the organization.
• Evaluate the effectiveness of training programs and workshops through assessments, surveys, and feedback.
• Perform load audits to ensure all processes and procedures are followed as instructed and recommend improvement areas.
• Maintain accreditation with Armstrong Academy.
• Perform other related duties as assigned.

Requirements

• Minimum of 1–2 years of experience within freight brokerage, transportation, or third-party logistics (3PL) required.
• Hands-on experience in a brokerage-related function such as Business Development, Account Management, Capacity/Carrier Sales, Operations, or Customer Relations strongly preferred.
• Experience training, coaching, onboarding, or mentoring employees in a professional environment.
• Working knowledge of freight brokerage processes and the ability to translate industry knowledge into effective employee training.
• Excellent verbal and written communication skills with the ability to facilitate both group and individual training.
• Ability to evaluate employee performance, identify skill gaps, and provide actionable coaching and feedback.
• Strong critical-thinking, problem-solving, organizational, and time-management skills.
• Comfortable learning, navigating, and training others on company-specific and vendor software systems.
• Proficiency with Microsoft Office and database/CRM systems.
• Ability to travel as required to support training initiatives.

Benefits

Comprehensive benefits, including medical, dental, vision, and flexible spending and HSA options, effective the first of the month following hire. Additional benefits include PTO, short- and long-term disability, and a 401K plan up to a 3.5% match.