Role signals
Customer support
About this role
The primary purpose of this role is to-
- Provide product support to customers via the telephone and/or Internet (e.g., instant message, email)
- Track and document inbound support requests and ensure proper notation of customer problems or issues.
- Assess nature of product or service issues and resolve support problems.
- Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.
Skills –
- Excellent verbal & written communication skills
- Good analytical and problem-solving skills.