Customer Support Representative

About this role

Why work at Higgsfield AI?

Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.

We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.

Who we are looking for

Everyone at Higgsfield is an A-player. We’re looking for teammates who bring:

• High IQ, energy, and agency.
• Extreme autonomy and ownership.
• The ability to move fast, experiment constantly, and learn even faster.
• Resilience under pressure and readiness for an always-on environment.
• A balance of empathy, judgment, and community intuition.
• The drive to raise the standard for the entire team, not just yourself.

What you will work on

• Responding to user questions quickly, clearly, and accurately.
• Solving product-related issues and guiding users through steps with clarity and empathy.
• Identifying bugs, unusual cases, or refund requests and escalating them via workflows.
• Following internal policies and using automation tools to keep response times fast.
• Maintaining a professional, friendly, and helpful tone in every interaction.

Your must haves

• Excellent written English (C1).
• Experience in customer support, moderation, or live chat (1+ year must-have).
• Strong communication skills and ability to stay calm under pressure.
• Fast learner: you can quickly understand new tools, products, and workflows.
• Attention to detail and reliability in handling multiple conversations at once.
• A-player mindset: ownership, consistency, and a desire to make users happy.

Nice to have

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• Experience in tech, SaaS, or AI-related products.
• Familiarity with Zendesk, Intercom, or other support systems.
• Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc).
• Previous work in a startup or high-speed environment.
• The deal
• Competitive salary in USD, reviewed as you grow
• On-site role in our Almaty office
• Access to Higgsfield products and the AI tools we use internally
• Breakfast, lunch and good coffee on us
• Full-time position with high ownership and growth potential.