Associate, Advisor Success

About this role

Summary:

The Advisor Success Associate serves as a trusted resource for financial advisors by providing outstanding service, operational support, and guidance on GVA's products, services, and processes. This role helps advisors navigate day-to-day business needs, resolve issues efficiently, and maximize the value of GVA's platform.

Essential Job Functions

• Serve as a primary point of contact for advisors and their staff.
• Respond to advisor inquiries regarding operations, technology, products, and firm resources.
• Build strong relationships through proactive communication and exceptional service.
• Coordinate with internal departments to resolve advisor issues.
• Assist advisors with onboarding, transitions, and business growth initiatives.
• Educate advisors on available tools, technology, and support resources.
• Track advisor requests to ensure timely follow-up and resolution.
• Identify opportunities to improve the advisor experience and operational efficiency.
• Assist with advisor meetings, webinars, and training events.
• Maintain accurate records and documentation within CRM systems.
• Participate in special projects and continuous improvement initiatives.

Qualifications, Experience, and Education

• Bachelor’s degree in Finance, Economics, Business, Accounting, or a related field preferred, or equivalent combination of education and experience.
• 2+ years of experience in financial services, client service, relationship management, or a advisor support.