Methods
Operations
About this role
Company :
Sime Darby Beyond Auto Sdn. Bhd.
Daily Claim Handling
a) Receiving & Processing Claims
- Receive daily warranty claims from Service Advisor for processing.
- Ensure all received claim documents tally with invoiced warranty for the day.
- Perform daily processing of claims within KPI limit
- Ensure excellent quality of warranty processing to minimize rejection and outstanding amount and maximize repayment from Principals.
b) Follow-ups
- Constantly follow-up with Aftersales Distribution Department to get the claims approved and Credit Note on time
- Follow-up with Service Advisor to get the documentations for submissions and re-submissions.
- Maintain good and healthy working relationship with Service Advisors and Workshop personnel.
c) Paperwork
- Ensure all warranty paperwork is properly documented and that all verifying criteria needed by the factory/distributor are processed correctly.
- Establish correct problem and remedy codes (and their explanation) and operation number, record the same on claim.
- To perform weekly warranty status report
d) Rejections
- Ensure rejections are limited to 1% annually.
e) Others
- Responsible to perform other duties requested by superior