Customer service and collection agent

About this role

Job Description

Iceberg Finance is a well-positioned company in the field of automobile financing and personal loans across Canada. Its mission is to help a wide range of customers obtain financing. Offering customized solutions, Iceberg Finance is recognized for its quality service and professionalism.

What Will Your Mission Be?

• Responding to client calls and emails
• Following up with clients who are behind on payments
• Managing unpaid accounts
• Initiating legal recovery procedures
• Monitoring cases sent for legal proceedings
• Researching client information for the application of judgments
• Conducting follow-ups with automobile insurance in case of total losses
• Coordinating with impound lots during automobile seizures
• Performing follow-ups on cases sent to the investigation department.

Are You Interested in this challenge? This position is for you if:

You have an interest in participating in the company’s activities;

You are a thorough, rigorous, organized, and discerning person;

You have experience in customer service;

You are comfortable with computer software;

You have a collaborative spirit and enjoy teamwork.

Requirements

• Proven experience as a collection agent.
• Knowledge of relevant legal requirements.
• Excellent communication and interpersonal skills.
• Ability to negotiate and persuade.
• Ability to be polite and compassionate without losing confidence.
• Professional knowledge of MS Office and databases.
• Competencies:
• Strong communication skills.
• Organizational and problem-solving skills.
• Great attention to detail.
• Ability to work independently and as a team

This position can be stressful and requires great perseverance and a good sense of urgency. A collection agent must be able to maintain a balance between firmness and empathy to succeed in this role.

• What Awaits You?
• Full-time position, 37.5 hours per week
• Friendly work environment
• Collective insurance, pension plan (REER), 3 weeks of vacation, and more.
• Hybrid work model (3 days in office)
• Superior benefits including extended healthcare
• RRSP program with company match
• A new vibrant office environment in Toronto
• Additional Information
• Sponsorship not available
• Hybrid work after the probation period
• Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer! Send us your resume!