Consumer Specialist- Shopping

About this role

If you’re passionate about innovation, care about what people eat, and want to be part of a team doing what no one else is doing, come build the future of food with us.

What You'll Do

• Support customers through phone, chat, and email by confidently guiding them through
• order placement, account updates, and pre/post/pending delivery assistance.
• Take full ownership of each customer’s interaction, striving to resolve needs efficiently and delivering a seamless,
• first-contact experience.
• Respond to challenging situations with empathy, professionalism, and sound judgment, working to strengthen
• trust and preserve customer relationships.
• Ensure every interaction aligns with established risk, compliance, and policies while prioritizing a positive customer
• experience.
• Act as the customer’s voice within the organization.
• Navigate multiple systems while actively engaging with the customer.
• Accurately document, order details, and follow-up actions.
• What You'll Bring:
• Clear, concise, and confident communication both verbal and written.
• Compassion paired with decisive action.
• Demonstrated ability to remain calm, focused, and solution-oriented despite repeated complaints or challenging
• conversations.
• The ability to recognize, validate, and appropriately respond to customer emotions is essential.
• Able to quickly assess situations, apply policy with discretion, and determine the most appropriate resolution.
• The ability to take end-to-end ownership of each interaction, communicate

next steps

clearly, and ensure the

customer feels supported through resolution.

• A solutions-oriented approach to helping customers.
• Ability to absorb new processes, tools, and policy updates while maintaining service quality and compliance.

Additional

Skills

• Demonstrated ability to efficiently navigate multiple software platforms and web-based tools simultaneously while maintaining accuracy in a fully digital environment.
• Prior experience in fast-paced, customer-focused roles is strongly preferred, including contact centers, hospitality, or high-touch retail environments.
• Basic technical troubleshooting capability, including familiarity with routine browser and system functions (e.g., clearing cache and cookies)
• Qualifications and Experience:
• At least 5 CXC/CSEC subjects or equivalent including Mathematics and English Language
• Associate degree or higher preferred
• At least one (1) year of customer service or call center experience
• Must be available to work any 8-hour shift between 6 am - 12 am, any day of the week.