Role signals
About this role
Company :
Truck Stops (NZ) Ltd
Join our team and play a key role in delivering service agreements that keep our customers’ commercial vehicles on the road.
We’re looking for a Service Agreements Controller to support the management of our Service Agreement programme. This is a varied role combining customer service, contract administration, financial analysis and coordination across our branches, dealers and sales teams.
What you’ll be doing
- Manage Service Agreement quotes, pricing, approvals and contracts.
- Monitor vehicle servicing, repairs and maintenance against contract requirements.
- Review invoices, costs and contract performance to ensure agreements remain commercially viable.
- Monitor vehicle kilometres and manage adjustments, including excess kilometre invoicing.
- Prepare customer proposals, tenders and monthly reports.
- Work closely with branches, dealers, sales teams and customers to resolve issues and keep agreements running smoothly.
- Support continuous improvement, training and initiatives that improve customer service and vehicle uptime.
- What we’re looking for
- You’ll be organised, commercially minded and detail-focused, with strong communication skills and the ability to build effective relationships across the business.
- Ideally, you’ll bring:
- Experience in contract administration, service administration, fleet, automotive or a similar environment.
- Strong numerical and analytical skills.
- Excellent attention to detail and organisational skills.
- Confidence working with data, systems and reporting.
- Strong problem-solving and communication skills.
- A proactive approach and willingness to identify ways to improve processes.
- The ability to work independently while being a great team player.
- Automotive or commercial vehicle industry experience is an advantage, but we’re also interested in people with strong transferable skills and the right attitude.
- Why join us?
- This is a great opportunity to join a team where you’ll have a direct impact on customer experience, vehicle uptime and the success of our Service Agreement programme.
- Above all you’ll be a team player who understands embraces our company values – Act with Integrity, Care for All, Win Together.
- We offer you
- A comprehensive privileges programme that includes discount purchasing across 100+ retailers & companywide discounts
- Ongoing training and development opportunities, including paid study leave
- Regular team events and a great workplace culture
About Us
Truckstops is a wholly owned subsidiary of Sime Motors. Established in 1984, Truckstops has provided unparalleled after-sales parts and service support to the road transport industry for over 30 years.
With 19 nationwide branches supporting Hino, Mack, UD Trucks and Volvo Truck & Bus, we have grown to become the largest supplier of truck & bus parts and workshop services in New Zealand.