Program (Customer Success) Manager Food EMEA

About this role

Sensitech | A Carrier Company

Overview

At Sensitech, a Carrier company, we're helping the world's leading food brands reduce waste, protect product quality, and improve supply chain performance through advanced cold chain visibility solutions.

We are looking for a Food Program Manager EMEA to manage strategic customer programs, drive solution adoption, and turn data into meaningful business insights. Acting as a trusted advisor to global food industry customers, you will lead implementations, optimize supply chain performance, and help customers maximize value from our IoT, analytics, and digital visibility platforms.

This is a highly visible, customer-facing role combining program management, data analytics, and commercial partnership, all while contributing to the global mission of reducing food waste.

What will you be doing?

As a Food Program Manager, you will be the primary post-sales contact for strategic customer accounts, ensuring they maximize value from Sensitech's digital solutions while driving continuous improvement across their supply chains.

Key Responsibilities

• · Own the end-to-end customer lifecycle, including onboarding, implementation, software adoption, program expansion, and ongoing customer success.
• · Act as a trusted advisor and strategic partner to major food manufacturers, distributors, and retailers across EMEA.
• · Analyse cold chain and logistics data to identify trends, risks, opportunities, and performance improvements.
• · Translate complex data into actionable recommendations that customers can easily understand and implement.
• · Lead customer business reviews and present operational insights to senior stakeholders, executive teams, and industry audiences.
• · Serve as the Voice of the Customer, partnering closely with Product Management, Engineering, Quality, and Support teams to influence future product development.
• · Develop implementation plans and continuous improvement roadmaps that help customers optimize cold chain performance and reduce food waste.
• · Drive adoption of AI, automation, machine learning, and predictive analytics to improve both internal processes and customer outcomes.
• · Collaborate closely with Sales teams to support account growth strategies and identify opportunities for expansion.
• · Manage multiple customer programs simultaneously while maintaining high levels of quality, organization, and customer satisfaction.
• · Travel across Europe to support customer engagements, business reviews, workshops, and industry events.
• Do you have?
• · Bachelor's degree in Engineering, Supply Chain Management, Business, Analytics, Logistics, or a related field.
• · 5+ years of experience in Program Management, Customer Success, Software Implementation, Supply Chain Consulting, or a similar customer-facing role.
• · Experience working within complex global supply chain, logistics, visibility platform, or cold chain environments.
• · Strong analytical skills with experience using data visualization and business intelligence tools
• · Proven ability to transform data into practical business recommendations and measurable customer value.
• · Experience managing enterprise customers and engaging confidently with senior stakeholders.
• · Excellent project management and organizational skills, with the ability to balance multiple priorities.
• · Strong communication and presentation skills, including the ability to present to executive and board-level audiences.
• · Fluent English, German, Italian, or Spanish, are highly desirable.
• · Must be living in the Netherlands

What We Offer

• · A collaborative international environment with opportunities to work alongside experts across Sales, Engineering, Product Management, Data Analytics, and Customer Success.

· High levels of autonomy, flexibility, and ownership in managing your customer portfolio. The Program Management team operates with significant independence and accountability for customer outcomes.

• · Hybrid working model with flexibility to manage your schedule.
• · Ongoing learning and development opportunities.
• · Career growth within a global organization committed to innovation and digital transformation.
• Pay Range:
• €57,500.00 - €114,500.00