About this role
Role Overview
We are looking for an experienced, high-level Property Manager to oversee the day-to-day operations of a growing short-term rental portfolio. This role requires someone who can operate independently, proactively solve problems, and deliver consistently high guest experiences without direct oversight.
Core Responsibilities
- Guest Experience & Communication
- Manage all guest messaging from inquiry through checkout
- Handle issues, complaints, and special requests professionally
- Maintain 5-star review standards and resolve negative experiences
- Cleaner & Turnover Management
- Coordinate cleaning schedules (via Turno or similar)
- Ensure properties are guest-ready before check-in
- Communicate directly with cleaners for issues or re-cleans
- Maintenance & Vendor Coordination
- Schedule and manage maintenance requests
- Source and communicate with vendors (plumbing, HVAC, etc.)
- Ensure issues are resolved quickly and cost-effectively
- Review Management
- Monitor and respond to guest reviews
- Attempt to remove unfair or policy-violating reviews
- Handle guest follow-ups and potential refunds when needed
- Operations & Optimization
- Assist with pricing adjustments (via PriceLabs or similar tools)
- Identify opportunities to improve performance and guest experience
- Monitor listings and flag any operational issues
- Key Traits We’re Looking For
- Highly independent and proactive
- Strong communication skills (professional, calm, and clear)
- Detail-oriented and organized
- Comfortable making decisions without constant direction
- Experience managing Airbnb or similar STR platforms
- Bonus Experience
- Guesty, Turno, PriceLabs, or similar tools
- Experience managing multiple properties
- Ability to negotiate with guests and vendors
- Success in This Role Looks Like
- Minimal owner involvement in daily operations
- Consistently high guest reviews (4.8+ average)
- Issues resolved quickly without escalation
- Smooth coordination across cleaners and vendors
- Work Structure
- Remote role
- Primarily weekday coverage (with awareness around check-in times)
- Why Join Assist World?
100% Remote
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle