Implementation Manager

About this role

Join the team. Make an impact.

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

The Role

We’re looking for an Implementation Manager who thrives at the intersection of technology and customer relationships. You’ll own the end-to-end onboarding experience for our SMB clients, making sure they go live fast, extract real value from day one, and stay with us long-term. You’ll be the expert voice that translates business processes into software configuration — whether that’s migrating data, training users, or redesigning a workflow in Holded to match how a company actually operates.

What you’ll do

• Lead end-to-end onboarding projects for new clients: scoping, configuration, data migration, training, and go-live.
• Understand each client’s current processes (accounting, invoicing, inventory, HR, CRM) and map them to Holded’s feature set.
• Act as the primary technical contact during implementation, coordinating with the product and support teams when needed.
• Identify risks and blockers early, managing project timelines across multiple simultaneous accounts.
• Conduct remote training sessions and produce documentation (guides, videos, help articles) adapted to each client profile.
• Collect structured feedback from clients post-implementation and surface product gaps to the Product team.
• Contribute to scaling our onboarding methodology: templates, playbooks, and automation of repetitive tasks.