Role signals

Customer support

About this role

We are building a talent pool of Customer Service Representatives (CSR) who will handle customer interactions across various accounts. This role is ideal for individuals who are customer-focused, detail-oriented, and capable of delivering excellent service in a fast-paced environment.

Key Responsibilities

Handle inbound and/or outbound customer interactions via phone, email, or chat
Address customer inquiries, concerns, and complaints in a timely and professional manner

- Provide accurate information about products, services, and company policies

Resolve customer issues while ensuring high levels of satisfaction
Document interactions and maintain accurate customer records in the system
Follow standard operating procedures and meet performance metrics (e.g., AHT, CSAT, resolution time)
Escalate complex issues to the appropriate team when necessary
Maintain confidentiality and comply with company policies and data security standards

Qualifications

At least High School (old curriculum) or Senior High School graduate
At least 1 year BPO or customer service experience handling international voice account is required
Strong verbal and written communication skills in English
Basic computer skills and familiarity with common applications
Willingness to work on shifting schedules, including nights, weekends, and holidays
Amenable to work onsite or in a hybrid setup (as required)

Preferred Skills

- Good problem-solving and critical thinking skills

Ability to multitask and navigate multiple systems
Strong customer focus and empathy
Team player with a positive attitude

What We Offer

Competitive salary and benefits package
Paid training and career development opportunities
Supportive and dynamic work environment
Opportunities for career growth within the organization
Note: This is for pooling purposes. Qualified candidates will be contacted once a suitable account or campaign becomes available.