Patient Account Rep - Home Medical Equipment (Full-Time, Temporary, Days)

About this role

ENL Home Medical Equipment

Compensation range:

$21.82 - $29.45

Your rate of pay will be based on applicable experience

Shift: Day

Shift length: 8-Hours

Days off: Saturday & Sunday

Hours per pay period: 80, Temporary

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support.

If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.

This is a temporary position

Position Summary

The Patient Accounts Representative is responsible for providing information, processing referrals, and coordinating delivery of medical equipment This entails coordinating patient events from receipt of referral to end of care, including collection of patient demographic and insurance information conducting prior authorizations, scheduling clinical visits, verifying delivery of equipment, re-certification of care, satisfaction surveys, and all other patient access points.

The Representative serves as a liaison between the patient, physician, insurance company and other health care providers. The Representative is responsible to assure complete and thorough documentation.

Education / Training / Experience

• Minimum:

- One year experience utilizing clerical, computer, and receptionist skills

• Six months experience in a health care or related setting performing tasks, such as patient registration, insurance verification, medical billing, patient DME education, or handling of DME equipment.
• Desired:
• Knowledge of  regulations in regard to DME equipment including oxygen and sleep equipment and service
• Medical terminology
• Previous home medical equipment billing experience or related experience desirable
• ICD-10 Coding

Skills / Knowledge / Abilities

Must have excellent telephone communication skills and interpersonal skills to maintain a high degree of rapport with patients, co-workers, physicians and the public. Must be able to work independently and be a self starter. Analytical skills are necessary to provide first level insight into program trends and activities. Analytical and grammatical skills are necessary to communicate effectively, verbally and in writing.

Capable of using Microsoft Word, Excel, Outlook (Microsoft Office Suite) for a variety of support functions. Must be able to learn new functions and keep up with changing regulatory requirements. Organizational and multi-tasking skills are essential. Must be able to fulfill the essential functions of the position.

• Benefits Information
• Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to:
• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

Please visit the employee benefits page at Open www.enloe.org/benefits to get more in-depth benefits and coverage information or email recruiter@enloe.org to receive a full summary of benefits.