Support Engineer

About this role

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Responsible for Equipment* data related activities and related global support for C4C

• its a digital twin of a physical product which carries the entire Product life cycle and can be tracked in C4C.an Equipment is also called as Registered Products in C4C.
• Support necessary tasks related to data management of KSB and Non-KSB Equipments (i.e. Products)
• Support tasks related to preparation of site database and related web portal tasks
• Interact with key users within KSB group globally, to ensure completeness and correctness of given task in time and support activities
• Support global rollouts for implementations of various projects
• Detailed Documentation of each activity and update the SharePoint and portal for communications to the users.
• User trainings
• Regular testing activities for Quality tenant and cross collaboration with C4C functional team and IT developers.
• Support data migrations as a part of any new C4C or SAP implementations which will have effect on the existing product data in C4C.

Functional / Technical Competencies

• Preferred- Good knowledge of KSB global products and main part types.
• Required- Exposure to SAP SD module, MM module & C4C (CRM tool- Cloud for customer)
• Expertise in MS – Excel/ Macros
• Bare minimum exposure to After Market business process
• Data Analysis, tools and procedures

Behavioral Competencies

• Collaboration & Teamwork
• Customer oriented (Internal Sales and Service personnel)

- Highly effective English Communication and time management skills

• Customer centric and target-oriented approach (Business oriented thinking that can be implemented into systems)
• Qualification and experience
• Graduate in Mechanical Engineering (preferred) or core engineering stream.
• Or Bachelors in Computers with business domain knowledge
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• 5-6 years of Experience (with exposure to Data related tasks)
• Pump or allied industry