Technical skills
Data analysis
Role signals
Customer support
About this role
Duties and
Responsibilities
- Performing POD validation and related tasks
- Assist in maintaining trackers
- Processing order validation requests from customer support team or other departments and other related tasks
- Assist in gathering data for escalation review
- Conduct basic investigation through internal systems to assist in resolving customer issues
- Escalate complex, urgent, critical issues that require other department's help to relevant teams
- Reach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional information as needed
- Follow communication procedures, guidelines and policies
- Provide accurate, valid and complete information by using the right methods/tools
- Other tasks may be assigned by the Assistant Team Lead, Team Lead, Customer Support Manager and Head of Customer Service.
Qualifications
- Skills in using ticketing systems is a plus
- Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets) but not required
- Strong phone contact handling skills and active listening
- Can generate creative solutions
- Can work well under pressure
- Must be a team-player
- Must be adaptable to change according to business needs
- Willing to work on shifting schedules