DD4K - Sioux Falls - Front Desk Patient Coordinator

About this role

We are seeking a friendly, organized, and professional Front Desk Patient Coordinator to join our dental team. This role is responsible for creating a welcoming patient experience while managing front office operations, scheduling, communication, and administrative support. The ideal candidate has strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Greet and check in patients in a warm and professional manner
• Answer phone calls and respond to patient inquiries
• Schedule, confirm, and manage patient appointments
• Verify insurance eligibility and assist with benefit coordination
• Collect patient information, consent forms, and payments
• Maintain accurate patient records and update account information
• Present treatment plans and discuss financial arrangements as needed
• Coordinate patient flow and communicate effectively with clinical staff
• Manage incoming and outgoing correspondence, including emails and text reminders
• Maintain a clean, organized, and professional reception area
• Support office operations and administrative tasks as assigned

Qualifications

• High school diploma or GED required
• Previous dental or medical front office experience preferred
• Knowledge of dental insurance and scheduling software preferred

- Strong customer service and communication skills

• Ability to multitask and stay organized in a busy environment

- Basic computer and data entry skills

• Professional appearance and positive attitude

Preferred Qualifications

• Experience with dental practice management software
• Bilingual skills are a plus
• Experience handling insurance verification and patient collections preferred
• Skills & Competencies

- Excellent interpersonal and communication skills

• Strong attention to detail and accuracy
• Dependable and punctual
• Ability to remain calm and professional under pressure
• Team-oriented mindset
• Commitment to patient confidentiality and exceptional service

Physical Requirements

• Ability to sit and work at a computer for extended periods
• Ability to occasionally lift office supplies up to 20 pounds

Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options
• Continuing education and growth opportunities

Schedule

• Full-time
• Monday–Friday