Technical skills
Data analysisTechnical writing
Tools
CRM
Methods
Revenue operations
Role signals
SalesCustomer success
About this role
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
Gainsight Platform Administration
- Serve as the primary administrator for the Gainsight platform
- Configure and maintain customer health scores, rules engines, and automated workflows
- Manage Gainsight objects, data models, and integrations
- Ensure data accuracy and integrity between Gainsight and CRM systems (e.g., Salesforce)
Customer Success Operations Support
- Build and maintain customer lifecycle journeys
- Create and manage CTAs (Calls to Action) and automated triggers for Customer Success Managers
- Support renewal tracking and expansion opportunity identification
- Maintain playbooks and success workflows
Reporting & Analytics
- Develop dashboards and reports to track:
o Customer health
o Renewal pipeline
o Customer adoption
o Expansion opportunities
- Provide insights to leadership on customer engagement and retention trends
System Integration & Data Management
- Manage data integrations between Gainsight, CRM, billing systems, and product usage data
- Ensure customer data is properly structured for health scoring and segmentation
- Monitor data syncs and troubleshoot issues
Process Optimization
- Continuously improve customer success processes through automation
- Identify opportunities to streamline renewals, onboarding, and adoption tracking
- Partner with Sales Operations to ensure alignment between CRM and Gainsight workflows
User Enablement
- Train Customer Success Managers and Renewals teams on effective Gainsight usage
- Create documentation and best practices
- Provide ongoing support to internal users
We’re doing work that matters. Help us solve what others can’t.