F&B Captain (International Convention Center – Pre-Opening)

About this role

Be part of something extraordinary at the Palazzo Ezulwini International Convention Center, Eswatini’s premier venue for world-class events and conferences! This architectural masterpiece features a majestic central dome, a two-level theater for 1,800 guests, VIP reception rooms, and versatile event spaces. The luxury 5-star hotel will follow a year after, enhancing the venue’s prestige. Join us in redefining hospitality and event experiences in Eswatini — exciting career opportunities await!

Why Join Palazzo Ezulwini?

• Be part of an iconic development set to redefine Eswatini’s business and event landscape.
• Lead a world-class team in delivering exceptional experiences.
• Work in a dynamic, growth-focused environment with opportunities for professional advancement.

Role Overview:

The F&B Captain will lead service operations during events, ensuring high-quality service, coordination, and guest satisfaction.

Key Responsibilities

• Supervise and coordinate service staff during events.
• Ensure smooth and efficient service delivery.
• Maintain guest satisfaction by monitoring service standards.
• Provide training and guidance to F&B servers.
• Address guest complaints and resolve issues promptly.
• Prepare reports on event performance and suggest improvements.