Role signals
SalesCustomer support
About this role
Inbound Sales Team Manager
Location: Remote (LATAM)
Working Hours: U.S. Pacific Time
Compensation: $1,800 USD per month. Additional bonuses may be available based on performance.
Bullpen Talent is hiring an Inbound Sales Team Manager for a U.S. home renovation company.
The primary responsibility of this role is to build and manage a team of low-cost remote representatives who handle inbound homeowner inquiries and schedule appointments.
Homeowners contact the company directly to:
- Request renovation / construction estimates
- Schedule appointments
- Reschedule appointments
- Ask questions about services
- Follow up on projects
We are looking for someone who has previously built and managed this type of team.
Responsibilities
- Recruit, hire, train, and manage a team of low-cost remote customer service and scheduling representatives
- Create processes, scripts, and training materials
- Ensure inbound leads are answered quickly and professionally
- Monitor team performance and quality
- Coach underperforming team members
- Maintain strong appointment booking rates
- Keep the team motivated, accountable, and productive
- Report results and recommend improvements
Requirements
- Experience working for a home services company (roofing, remodeling, HVAC, restoration, windows, landscaping, solar, etc.)
- Experience building and managing teams of remote customer service, scheduling, or appointment-setting representatives
- Experience recruiting and managing lower-cost remote staff
- Experience creating processes and training programs
- Strong English communication skills
- Available during U.S. business hours
- Extremely reliable
- Ideal Candidate
- You have personally built and managed a remote team responsible for handling inbound homeowner inquiries and scheduling appointments.
- You know how to find good people, train them quickly, manage performance, and keep a lower-cost remote team operating at a high level.
- Compensation: $1,800 USD per month, plus bonuses after several months of performance.
- To Apply
- Please tell us:
- What type of home services company you worked for
- How many people you managed
- Where the team was located
- How you recruited the team
- What results the team achieved