Personal Shopper

About this role

HBX is a curated global online and physical commerce business for established and emerging brands across fashion, footwear, accessories, home, and lifestyle. HBX connects cultural discovery with transactions through a considered assortment, online shopping, a Hong Kong store, and its HBX Pro membership program.

HBX is looking for a commercially minded, culturally connected Personal Shopper to deliver a best-in-class client experience across our e-commerce platform. You'll own a portfolio of clients, drive revenue through expert styling, and act as a true brand ambassador for one of Asia's leading fashion destinations.

Responsibilities

• Drive tangible and intangible revenue through client acquisition, retention, growth and satisfaction.
• Drive sales and maximize average deal size through offering knowledgeable and professional styling advice to clients.
• Manage day-to-day relationships with your assigned clients — driving acquisition, retention, and reactivation of lapsed accounts.
• Identify opportunities to acquire new clients.
• Activate loyalty benefits for qualified clients and consistently find ways to surprise, delight, and reward your clientele.
• Maintain a deep, up-to-date knowledge of global fashion trends, drops, and street culture relevant to the HBX community.
• Work closely with retail, buying, marketing, and other e-commerce teams to align the client experience with platform priorities.
• Represent HBX with professionalism and passion in every client interaction — online and offline.
• Support reporting manager with ad-hoc tasks and duties.

Requirements

• 2+ years in a 1-to-1 client-facing role within fashion retail or luxury. E-commerce sales experience is strongly preferred.
• Target-driven with a proven sales track record and the ability to manage a client portfolio with autonomy.
• High proficiency in written/spoken Cantonese and English, Mandarin proficiency is a plus.
• Genuine passion for contemporary and luxury fashion. Understanding of fashion and consumer culture across Hong Kong, Taiwan, mainland China, South Korea, and Japan markets is a strong advantage.
• Excellent organisation, strong attention to detail, and the initiative to work independently in a fast-paced digital environment.
• Experience with CRM tools, clienteling platforms, or luxury/streetwear brand relationships.
• Comprehensive knowledge of industry news and trends.
• Individuals with the desire to learn/possess knowledge of the climate will also be considered.
• If you think you’ve got what it takes, please provide your cover letter, CV and expected salary.
• This position is based and located in Hong Kong. Candidate must be eligible to work in Hong Kong.
• Personal data collected is for recruitment purposes only.
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