Client Support Co-ordinator - Internal Vacancy Only

About this role

First Intuition is an award-winning, fast-growing accountancy training and apprenticeship provider, recognised by Ofsted as 'Outstanding'. Our success is built on exceptional learner experiences, strong employer partnerships and a commitment to putting people first.

We're looking for a proactive and highly organised National Client Coordinator to join our National Client Team. Working closely with the National Client Relationship Manager, you'll play a key role in delivering an outstanding service to our clients and students, coordinating training programmes, managing enquiries and ensuring a seamless learning journey from enrolment through to qualification.

This is an excellent opportunity for someone who enjoys building relationships, thrives in a fast-paced environment and takes pride in delivering a high standard of service. In return, you'll join a collaborative and supportive team where your contribution helps learners and employers achieve their goals.

Duties and responsibilities to include:

• Manage client enquiries through a variety of communications and ensure responses met SLA requirements
• Manage mailboxes, ensuring they are organised and maintained
• Ensuring all student course and exam bookings are made and confirmed with support from National Client Administrator
• Maintaining student and client records with course and exam booking data, progress reporting and the documentation and implementation of changes to study pathways are regularly reviewed and updated.
• Liaising with regional FI centres in the coordination of national client requirements
• Supporting National Client Relationship Manager with data collection, implementation of programme changes and sharing feedback / highlighting issues.
• Providing proactive support to students, including sending exam reminders, contacting students to plan their

next steps

, and arranging tutor support where required.

• Supporting the sign up of new apprentices/students in the administration of the sign-up process.
• Supporting additional work as required by management from time to time.

Qualifications and

skills

• Essential
• Excellent attention to detail

- Effective communicator with excellent interpersonal skills

• Ability to effectively manage client relationships, promptly responding to queries and ensuring expectations are managed

- Strong organisational and time management skills

• Ability to manage own workload
• Thorough understanding of MS Office tools
• Desirable
• Experience of working in the education/apprenticeships sector
• Understanding of the accountancy sector

Benefits

• 25 days annual leave rising to 30 over 5 years’ service PLUS bank holidays
• Hybrid working, all necessary equipment provided
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Competitive Pension
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle