Support Desk Technician

About this role

Complete Network is looking for a bilingual support desk technician who is fluent in English and Spanish with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers.

Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Candidate must possess the following skills and experience:

• Fluent in English and Spanish
• Good personality
• Able to interact with and support customers while maintaining a friendly attitude
• Highly organized

- Excellent time management skills

- Strong verbal and written communication skills

• Strong search engine and research capabilities
• Windows System Administration in a distributed environment
• Desktop and Server
• Active Directory Administration
• Application Support and Administration
• Anti-virus administration and malware remediation
• Backup and recovery software
• Troubleshooting of hardware and OS issues
• Mobile device support
• Networking concepts and hardware
• Familiarity with network cabling
• Understanding TCP/IP Networking
• Managing switches, routers, and firewalls
• Wireless networks
• Remote-access and site-to-site VPN
• Any of the following skills and/or certifications are a plus:
• Microsoft Windows Server
• Microsoft Exchange
• Cisco IOS and/or ASA firewall
• Linux
• VMware

* Sql

Other

Requirements

• Candidate must be willing to work overtime and be on call.
• Candidate must have reliable transportation as there is local travel required.
• Candidate must be able to work from home.
• Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement.
• Complete Network is headquartered in Albany, NY with offices in the Carolinas. We deliver first-rate IT support. Come join our growing team in a fun and dynamic work environment.
• Please include resume with response