Branch Operations Executive

About this role

Primary Objective

• Support Branch Operations Manager in daily operations of the branch, ensuring operational efficiency, compliance with regulations, and overall branch performance.
• Deliver exceptional customer service at Branches in accordance to internal service and operational guidelines
• Participate in implementation of any sales and service initiatives to drive business growth (e.g. Referrals, Introduction of Product Solutions to target segment, product campaigns, etc.)

Key Responsibilities

• Branch Operations
• Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:
• Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
• Handle cash management tasks including deposits, withdrawals and reconciliations
• Account Opening
• Maintain accurate records and documentation for all transactions
• Any other activities prescribed in the Branch Operational Manual
• Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
• Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained
• Customer Service Management
• Greet and assist customers with their inquiries and transactions.
• Provide accurate and prompt information about products and services offered by RHB
• Support implementation of customer service initiatives within the Branch
• Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
• Regulatory Compliance and Risk Management
• Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

Required Skills

- Strong interpersonal and communication skills

• High level of customer service orientation
• High level of accuracy and attention to detail
• Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.)
• Awareness of relevant laws and regulations relating to Branch Banking
• Qualification & Experience
• Degree or professional qualification with banking related disciplines